/**
 * BUTLER Chat Widget Styles
 * Standalone CSS for the BUTLER chatbot widget
 */

:root {
  /* Dallas County Blue Theme */
  --butler-primary: #0b223f;
  --butler-primary-dark: #061525;
  --butler-accent: #d4af37;
  --gray-50: #f9fafb;
  --gray-200: #e5e7eb;
  --gray-400: #9ca3af;
  --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
  --shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, 0.1),
    0 10px 10px -5px rgba(0, 0, 0, 0.04);
  --spacing-xs: 0.25rem;
  --spacing-sm: 0.5rem;
  --spacing-md: 1rem;
  --spacing-lg: 1.5rem;
  --spacing-xl: 2rem;
  --radius-md: 0.375rem;
  --radius-lg: 0.5rem;
  --radius-xl: 1rem;
}

/* ==================== BUTLER Chat Widget ==================== */
.chat-toggle {
  position: fixed !important;
  bottom: 20px !important;
  right: 20px !important;
  z-index: 9999 !important;
  background: linear-gradient(
    135deg,
    var(--butler-primary) 0%,
    var(--butler-primary-dark) 100%
  ) !important;
  color: white !important;
  border: none !important;
  border-radius: 50px !important;
  padding: var(--spacing-md) var(--spacing-xl) !important;
  font-size: 1rem !important;
  font-weight: 600 !important;
  cursor: pointer !important;
  box-shadow: var(--shadow-xl) !important;
  display: none !important; /* Hidden - replaced by 3D avatar */
  align-items: center !important;
  gap: var(--spacing-sm) !important;
  transition: all 0.3s ease !important;
}

.chat-toggle:hover {
  transform: translateY(-2px) !important;
  box-shadow: 0 25px 35px -5px rgba(0, 0, 0, 0.2) !important;
}

.chat-icon {
  font-size: 1.5rem !important;
}

.chat-label {
  font-family: Arial, sans-serif !important;
}

.chat-window {
  position: fixed !important;
  bottom: 100px !important;
  right: 20px !important;
  width: 400px !important;
  height: 600px !important;
  background: white !important;
  border-radius: var(--radius-xl) !important;
  border: 1px solid rgba(15, 23, 42, 0.08) !important;
  box-shadow: 0 30px 70px rgba(15, 23, 42, 0.28),
    0 10px 24px rgba(15, 23, 42, 0.16) !important;
  display: flex !important;
  flex-direction: column !important;
  overflow: hidden !important;
  transition: all 0.3s ease !important;
  z-index: 2147483647 !important;
}

.chat-window.hidden {
  opacity: 0 !important;
  visibility: hidden !important;
  pointer-events: none !important;
}

.chat-header {
  background: #ffffff !important;
  color: #0b223f !important;
  padding: 8px 12px 0 !important;
  display: flex !important;
  align-items: stretch !important;
  justify-content: space-between !important;
  gap: 16px !important;
  border-bottom: 2px solid var(--gray-200) !important;
  overflow: visible !important;
  position: relative !important;
}

.chat-header-row {
  display: flex !important;
  justify-content: space-between !important;
  align-items: center !important;
  width: 100% !important;
}

.chat-header-content {
  display: flex !important;
  align-items: stretch !important;
  gap: 16px !important;
  flex: 1 !important;
  min-width: 0 !important;
}

.chat-header-actions {
  position: relative !important;
  display: flex !important;
  align-items: center !important;
  gap: 10px !important;
  align-self: flex-start !important;
  margin-top: 6px !important;
  z-index: 5 !important;
}

.chat-language {
  position: absolute !important;
  right: 25px !important;
  bottom: 6px !important;
  display: inline-flex !important;
  align-items: center !important;
  z-index: 1 !important;
}

.chat-language-icon {
  font-size: 0.9rem !important;
  color: #6b7280 !important;
  display: inline-flex !important;
  align-items: center !important;
}

.chat-language-trigger {
  border: none !important;
  background: transparent !important;
  border-radius: 0 !important;
  padding: 2px 4px !important;
  display: inline-flex !important;
  align-items: center !important;
  gap: 8px !important;
  cursor: pointer !important;
  font-size: 0.92rem !important;
  font-family: Arial, sans-serif !important;
  color: #111827 !important;
  box-shadow: none !important;
}

.chat-language-trigger:focus-visible {
  outline: 2px solid #c7d2fe !important;
  outline-offset: 2px !important;
}

.chat-language-label {
  font-weight: 500 !important;
  max-width: 120px !important;
  overflow: hidden !important;
  text-overflow: ellipsis !important;
  white-space: nowrap !important;
}

.chat-language-caret {
  width: 0 !important;
  height: 0 !important;
  border-left: 5px solid transparent !important;
  border-right: 5px solid transparent !important;
  border-top: 6px solid #6b7280 !important;
  transition: transform 0.15s ease !important;
}

.chat-language-menu {
  position: absolute !important;
  top: calc(100% + 8px) !important;
  right: 0 !important;
  background: #ffffff !important;
  border: 1px solid #e5e7eb !important;
  border-radius: 12px !important;
  box-shadow: 0 18px 30px rgba(15, 23, 42, 0.18) !important;
  padding: 6px !important;
  min-width: 160px !important;
  opacity: 0 !important;
  transform: translateY(-6px) scale(0.98) !important;
  pointer-events: none !important;
  transition: opacity 0.15s ease, transform 0.15s ease !important;
}

.chat-language-menu.open {
  opacity: 1 !important;
  transform: translateY(0) scale(1) !important;
  pointer-events: auto !important;
}

.chat-language-option {
  width: 100% !important;
  border: none !important;
  background: transparent !important;
  text-align: left !important;
  padding: 8px 10px !important;
  border-radius: 8px !important;
  font-size: 0.92rem !important;
  font-family: Arial, sans-serif !important;
  color: #111827 !important;
  cursor: pointer !important;
}

.chat-language-option:hover,
.chat-language-option:focus-visible {
  background: #e5e7eb !important;
}

.chat-language-menu.open + .chat-language-caret,
.chat-language-trigger[aria-expanded="true"] .chat-language-caret {
  transform: rotate(180deg) !important;
}

.chat-menu-button {
  background: #eef3f9 !important;
  border: 1px solid #d6dee9 !important;
  color: #0b223f !important;
  width: 36px !important;
  height: 36px !important;
  border-radius: 12px !important;
  display: flex !important;
  flex-direction: column !important;
  align-items: center !important;
  justify-content: center !important;
  gap: 4px !important;
  cursor: pointer !important;
  transition: background-color 0.2s ease, transform 0.2s ease !important;
}

.chat-menu-button:hover,
.chat-menu-button:focus-visible {
  background: rgba(11, 34, 63, 0.16) !important;
  transform: translateY(-1px) !important;
}

.menu-bar {
  width: 18px !important;
  height: 2px !important;
  background: #0b223f !important;
  border-radius: 999px !important;
  display: block !important;
  transition: transform 0.2s ease, opacity 0.2s ease !important;
}

.menu-bar-top {
  transform: translateY(6px) rotate(45deg) !important;
}

.menu-bar-middle {
  opacity: 0 !important;
}

.menu-bar-bottom {
  transform: translateY(-6px) rotate(-45deg) !important;
}

.chat-menu {
  position: absolute !important;
  top: calc(100% + 10px) !important;
  right: 0 !important;
  background: #ffffff !important;
  border: 1px solid #e5e7eb !important;
  border-radius: 12px !important;
  min-width: 130px !important;
  padding: 8px !important;
  box-shadow: 0 18px 30px rgba(15, 23, 42, 0.18) !important;
  opacity: 0 !important;
  transform: translateY(-8px) scale(0.98) !important;
  pointer-events: none !important;
  transition: opacity 0.18s ease, transform 0.18s ease !important;
  z-index: 60 !important;
}

.chat-menu.open {
  opacity: 1 !important;
  transform: translateY(0) scale(1) !important;
  pointer-events: auto !important;
}

.chat-menu-item {
  width: 100% !important;
  background: transparent !important;
  border: none !important;
  color: #111827 !important;
  text-align: left !important;
  padding: 8px 10px !important;
  border-radius: 8px !important;
  display: flex !important;
  align-items: center !important;
  justify-content: space-between !important;
  font-size: 0.92rem !important;
  font-family: Arial, sans-serif !important;
  cursor: pointer !important;
  transition: background 0.15s ease, color 0.15s ease !important;
}

.chat-menu-item:hover,
.chat-menu-item:focus-visible {
  background: #e5e7eb !important;
}

.chat-menu-section {
  padding: 6px 10px !important;
  font-size: 0.7rem !important;
  text-transform: uppercase !important;
  letter-spacing: 0.08em !important;
  color: rgba(255, 255, 255, 0.6) !important;
}

.chat-menu-item .menu-check {
  opacity: 0 !important;
  font-size: 0.8rem !important;
}

.chat-menu-item.is-selected .menu-check {
  opacity: 1 !important;
}

.chat-menu-divider {
  height: 1px !important;
  background: rgba(255, 255, 255, 0.12) !important;
  margin: 6px 0 !important;
}

.chat-avatar {
  width: 44px !important;
  height: 44px !important;
  border-radius: 50% !important;
  border: 2px solid rgba(255, 255, 255, 0.5) !important;
  object-fit: cover !important;
}

.chat-avatar-stage {
  width: clamp(220px, 46vw, 300px) !important;
  height: 100% !important;
  min-height: 130px !important;
  padding: 0 !important;
  /* border-radius: 16px !important; */
  background: transparent !important;
  box-shadow: none !important;
  display: flex !important;
  align-items: stretch !important;
  justify-content: flex-start !important;
  overflow: hidden !important;
}

.sitepal-embed {
  width: 100% !important;
  height: 100% !important;
  position: relative !important;
  overflow: hidden !important;
  /* border-radius: 16px !important; */
  background: transparent !important;
  --sitepal-scale: 0.58 !important;
}

.sitepal-embed,
.sitepal-embed * {
  pointer-events: auto !important;
}

.chat-header-actions {
  z-index: 2 !important;
}

.chat-avatar-stage {
  z-index: 1 !important;
}

.sitepal-embed > div,
.sitepal-embed > object,
.sitepal-embed > embed,
.sitepal-embed > iframe {
  width: 600px !important;
  height: 800px !important;
  transform: scale(var(--sitepal-scale)) !important;
  transform-origin: top left !important;
  position: absolute !important;
  left: 0 !important;
  top: -8px !important;
}

@media (max-width: 520px) {
  .chat-header {
    padding: 8px 10px 0 !important;
    gap: 12px !important;
  }

  .chat-avatar-stage {
    width: clamp(190px, 70vw, 240px) !important;
    min-height: 110px !important;
    padding: 0 !important;
    border-radius: 14px !important;
  }

  .sitepal-embed {
    --sitepal-scale: 0.5 !important;
  }

  .chat-language {
    right: 20px !important;
    bottom: 4px !important;
  }

  .chat-language-trigger {
    gap: 6px !important;
    font-size: 0.85rem !important;
  }

  .chat-language-icon {
    font-size: 0.85rem !important;
  }

  .chat-language-label {
    max-width: 90px !important;
  }
}

.chat-title h3 {
  font-size: 1.1rem !important;
  font-weight: 700 !important;
  margin: 0 !important;
  font-family: Arial, sans-serif !important;
  color: white !important;
}

.chat-subtitle {
  font-size: 0.85rem !important;
  opacity: 0.9 !important;
  margin: 0 !important;
  font-family: Arial, sans-serif !important;
  color: white !important;
}

.chat-close {
  background: transparent !important;
  border: none !important;
  color: white !important;
  font-size: 1.1rem !important;
  cursor: pointer !important;
  padding: 6px !important;
  border-radius: 999px !important;
  transition: background-color 0.2s ease !important;
  width: 32px !important;
  height: 32px !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  position: relative !important;
}

.chat-close:hover {
  background-color: rgba(255, 255, 255, 0.1) !important;
}

.chat-close::after {
  content: attr(data-tooltip);
  position: absolute !important;
  top: 50% !important;
  right: calc(100% + 8px) !important;
  transform: translateY(-50%) scale(0.98) !important;
  background: rgba(6, 21, 37, 0.95) !important;
  color: #fff !important;
  font-size: 0.75rem !important;
  padding: 6px 10px !important;
  border-radius: 999px !important;
  border: 1px solid rgba(255, 255, 255, 0.2) !important;
  white-space: nowrap !important;
  opacity: 0 !important;
  pointer-events: none !important;
  transition: opacity 0.15s ease, transform 0.15s ease !important;
  box-shadow: 0 10px 20px rgba(0, 0, 0, 0.2) !important;
}

.chat-close::before {
  content: "" !important;
  position: absolute !important;
  top: 50% !important;
  right: calc(100% + 2px) !important;
  width: 8px !important;
  height: 8px !important;
  background: rgba(6, 21, 37, 0.95) !important;
  border-right: 1px solid rgba(255, 255, 255, 0.2) !important;
  border-bottom: 1px solid rgba(255, 255, 255, 0.2) !important;
  transform: translateY(-50%) rotate(45deg) scale(0.98) !important;
  opacity: 0 !important;
  pointer-events: none !important;
  transition: opacity 0.15s ease, transform 0.15s ease !important;
}

.chat-close:hover::after,
.chat-close:focus-visible::after {
  opacity: 1 !important;
  transform: translateY(-50%) scale(1) !important;
}

.chat-close:hover::before,
.chat-close:focus-visible::before {
  opacity: 1 !important;
  transform: translateY(-50%) rotate(45deg) scale(1) !important;
}

.chat-security-notice {
  background-color: #fff3cd !important;
  border-bottom: 1px solid #ffc107 !important;
  padding: 8px 16px !important;
  font-size: 0.75rem !important;
  color: #856404 !important;
  text-align: center !important;
  font-family: Arial, sans-serif !important;
  line-height: 1.4 !important;
}

/* Security Badges */
.security-badges {
  display: flex !important;
  gap: var(--spacing-sm) !important;
  flex-wrap: wrap !important;
  align-items: center !important;
}

.security-badge {
  background: rgba(255, 255, 255, 0.2) !important;
  border: 1px solid rgba(255, 255, 255, 0.3) !important;
  border-radius: 12px !important;
  padding: 4px 10px !important;
  font-size: 0.7rem !important;
  font-weight: 600 !important;
  display: flex !important;
  align-items: center !important;
  gap: 4px !important;
  white-space: nowrap !important;
}

.security-badge.secure {
  background: rgba(40, 167, 69, 0.3) !important;
  border-color: rgba(40, 167, 69, 0.5) !important;
}

.security-badge-icon {
  font-size: 0.9rem !important;
}

/* Session Info */
.session-info {
  font-size: 0.65rem !important;
  opacity: 0.8 !important;
  display: flex !important;
  align-items: center !important;
  gap: 4px !important;
}

.chat-messages {
  flex: 1 !important;
  overflow-y: auto !important;
  padding: var(--spacing-lg) !important;
  background-color: var(--gray-50) !important;
}

.message {
  display: flex !important;
  gap: var(--spacing-md) !important;
  margin-bottom: var(--spacing-lg) !important;
  animation: messageSlideIn 0.3s ease !important;
}

.message-body {
  display: flex !important;
  flex-direction: column !important;
  gap: 8px !important;
  max-width: 80% !important;
}

@keyframes messageSlideIn {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.message-avatar {
  width: 28px !important;
  height: 28px !important;
  border-radius: 50% !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  font-size: 0.7rem !important;
  font-weight: 700 !important;
  text-transform: uppercase !important;
  background: var(--gray-200) !important;
  color: var(--butler-primary) !important;
  flex-shrink: 0 !important;
}

.message-avatar img {
  width: 100% !important;
  height: 100% !important;
  border-radius: 50% !important;
  object-fit: cover !important;
  display: block !important;
}

.bot-avatar {
  background: #fff !important;
  border: 1px solid var(--gray-200) !important;
  padding: 0 !important;
}

.user-avatar {
  background: var(--butler-primary) !important;
  color: white !important;
}

.message-content {
  background: white !important;
  padding: var(--spacing-md) !important;
  border-radius: var(--radius-lg) !important;
  box-shadow: var(--shadow-sm) !important;
  font-family: Arial, sans-serif !important;
  line-height: 1.25 !important;
  overflow-wrap: anywhere !important;
  word-break: break-word !important;
}

.message-content a {
  overflow-wrap: anywhere !important;
  word-break: break-word !important;
  display: inline-block !important;
  max-width: 100% !important;
}

.bot-message .message-content {
  border: 2px solid var(--gray-200) !important;
}

.user-message {
  flex-direction: row-reverse !important;
}

.user-message .message-body {
  align-items: flex-end !important;
}

.user-message .message-content {
  background-color: var(--butler-primary) !important;
  color: white !important;
  border: none !important;
}

.message-content p {
  margin-bottom: var(--spacing-sm) !important;
  margin-top: 0 !important;
}

.message-content p:last-child {
  margin-bottom: 0 !important;
}

.message-content ul {
  margin-left: var(--spacing-lg) !important;
  margin-top: var(--spacing-sm) !important;
  margin-bottom: var(--spacing-sm) !important;
}

.message-content li {
  margin-bottom: var(--spacing-xs) !important;
}

/* Typing indicator */
.typing-indicator {
  display: flex !important;
  gap: 4px !important;
  padding: var(--spacing-sm) !important;
}

.typing-indicator span {
  width: 8px !important;
  height: 8px !important;
  background-color: var(--gray-400) !important;
  border-radius: 50% !important;
  animation: typingBounce 1.4s infinite !important;
}

.typing-indicator span:nth-child(2) {
  animation-delay: 0.2s !important;
}

.typing-indicator span:nth-child(3) {
  animation-delay: 0.4s !important;
}

@keyframes typingBounce {
  0%,
  60%,
  100% {
    transform: translateY(0);
  }
  30% {
    transform: translateY(-10px);
  }
}

.chat-input-container {
  border-top: 1px solid var(--gray-200) !important;
  background: white !important;
  padding: 10px 16px 6px !important;
}

.chat-form {
  display: flex !important;
  gap: var(--spacing-sm) !important;
}

.chat-input {
  flex: 1 !important;
  padding: var(--spacing-md) !important;
  border: 2px solid var(--gray-200) !important;
  border-radius: var(--radius-lg) !important;
  font-size: 0.95rem !important;
  font-family: Arial, sans-serif !important;
  transition: border-color 0.2s ease !important;
}

.chat-input:focus {
  outline: none !important;
  border-color: var(--butler-primary) !important;
}

.chat-send {
  background: var(--butler-primary) !important;
  color: white !important;
  border: none !important;
  padding: var(--spacing-md) var(--spacing-lg) !important;
  border-radius: var(--radius-lg) !important;
  font-weight: 600 !important;
  cursor: pointer !important;
  transition: background-color 0.2s ease !important;
  font-family: Arial, sans-serif !important;
}

.chat-send:hover {
  background: var(--butler-primary-dark) !important;
}

.chat-send:disabled {
  opacity: 0.5 !important;
  cursor: not-allowed !important;
}

.chat-footer-note {
  text-align: center !important;
  margin-top: 4px !important;
  margin-bottom: 4px !important;
}

.chat-footer-note small {
  color: var(--gray-400) !important;
  font-size: 0.75rem !important;
  font-family: Arial, sans-serif !important;
  line-height: 1.3 !important;
  display: inline-block !important;
  max-width: 340px !important;
}

/* ==================== Feedback Buttons ==================== */
.message-feedback {
  display: flex !important;
  align-items: center !important;
  gap: 8px !important;
  margin-top: 0 !important;
  padding-left: 0 !important;
}

.message-sources {
  margin-top: 6px !important;
  display: flex !important;
  flex-direction: column !important;
  gap: 6px !important;
  font-size: 0.75rem !important;
  color: var(--gray-400) !important;
}

.message-suggestions {
  display: flex !important;
  flex-direction: column !important;
  /* gap: 3px !important; */
  /* margin-top: 8px !important; */
  font-family: Arial, sans-serif !important;
}

.suggestions-title {
  font-size: 0.68rem !important;
  font-weight: 600 !important;
  color: var(--gray-400) !important;
  font-family: Arial, sans-serif !important;
}

.suggestions-list {
  display: flex !important;
  flex-wrap: wrap !important;
  gap: 3px !important;
  font-family: Arial, sans-serif !important;
}

.suggestion-pill {
  background: #ffffff !important;
  border: 1px solid #3b82f6 !important;
  color: #1f4fbf !important;
  border-radius: 999px !important;
  padding: 6px 12px !important;
  font-size: 0.68rem !important;
  cursor: pointer !important;
  text-align: left !important;
  white-space: normal !important;
  line-height: 1.3 !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: flex-start !important;
  max-width: 100% !important;
  transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease,
    transform 0.15s ease !important;
}

.suggestion-pill:hover,
.suggestion-pill:focus-visible {
  background: #eff6ff !important;
  border-color: #2563eb !important;
  color: #1d4ed8 !important;
  transform: translateY(-1px) !important;
}

.sources-toggle {
  background: #f8fafc !important;
  border: 1px solid var(--gray-200) !important;
  color: #1f2a44 !important;
  border-radius: 10px !important;
  padding: 6px 10px !important;
  display: inline-flex !important;
  align-items: center !important;
  gap: 6px !important;
  font-size: 0.75rem !important;
  font-weight: 600 !important;
  cursor: pointer !important;
  transition: all 0.2s ease !important;
}

.sources-toggle:hover {
  background: #eef2f8 !important;
  border-color: var(--gray-300) !important;
}

.sources-icon {
  width: 20px !important;
  height: 20px !important;
  border-radius: 50% !important;
  background: white !important;
  border: 1px solid var(--gray-200) !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  font-size: 0.7rem !important;
  color: var(--butler-primary) !important;
}

.sources-caret {
  transition: transform 0.2s ease !important;
}

.sources-toggle.open .sources-caret {
  transform: rotate(180deg) !important;
}

.sources-list {
  display: grid !important;
  gap: 6px !important;
  padding-left: 6px !important;
  max-height: 0 !important;
  overflow: hidden !important;
  opacity: 0 !important;
  transform: translateY(-6px) !important;
  transition: all 0.2s ease !important;
}

.sources-list.open {
  max-height: 220px !important;
  opacity: 1 !important;
  transform: translateY(0) !important;
}

.sources-item {
  color: var(--butler-primary) !important;
  text-decoration: none !important;
  padding: 6px 8px !important;
  border-radius: 8px !important;
  background: #f8fafc !important;
  border: 1px solid transparent !important;
  overflow: hidden !important;
  text-overflow: ellipsis !important;
  white-space: nowrap !important;
  display: block !important;
  max-width: 100% !important;
}

.sources-item:hover {
  border-color: var(--gray-300) !important;
  background: white !important;
}
.feedback-label {
  font-size: 0.75rem !important;
  color: var(--gray-400) !important;
  font-style: italic !important;
  margin-right: 2px !important;
}

.feedback-btn {
  background: transparent !important;
  border: 1px solid var(--gray-200) !important;
  border-radius: 6px !important;
  padding: 6px 10px !important;
  cursor: pointer !important;
  display: flex !important;
  align-items: center !important;
  justify-content: center !important;
  transition: all 0.2s ease !important;
  color: var(--gray-400) !important;
}

.feedback-btn:hover {
  background: var(--gray-50) !important;
  border-color: var(--gray-400) !important;
  color: var(--butler-primary) !important;
}

.feedback-btn.feedback-up:hover {
  border-color: #10b981 !important;
  color: #10b981 !important;
  background: #ecfdf5 !important;
}

.feedback-btn.feedback-down:hover {
  border-color: #ef4444 !important;
  color: #ef4444 !important;
  background: #fef2f2 !important;
}

.feedback-btn.selected {
  pointer-events: none !important;
}

.feedback-btn.feedback-up.selected {
  background: #10b981 !important;
  border-color: #10b981 !important;
  color: white !important;
}

.feedback-btn.feedback-down.selected {
  background: #ef4444 !important;
  border-color: #ef4444 !important;
  color: white !important;
}

.feedback-btn:disabled {
  opacity: 0.5 !important;
  cursor: not-allowed !important;
}

.feedback-btn:disabled:not(.selected) {
  opacity: 0.3 !important;
}

.feedback-thanks {
  font-size: 0.75rem !important;
  color: var(--gray-400) !important;
  font-style: italic !important;
  margin-left: 8px !important;
  animation: fadeIn 0.3s ease !important;
}

@keyframes fadeIn {
  from {
    opacity: 0;
    transform: translateX(-10px);
  }
  to {
    opacity: 1;
    transform: translateX(0);
  }
}

.feedback-submitted .feedback-btn:not(.selected) {
  display: none !important;
}

/* Mobile responsiveness */
@media (max-width: 480px) {
  .chat-window {
    width: calc(100vw - 20px) !important;
    height: calc(100vh - 120px) !important;
    right: 10px !important;
    bottom: 90px !important;
  }

  .chat-toggle {
    padding: var(--spacing-md) !important;
  }

  .chat-label {
    display: none !important;
  }

  .message-feedback {
    padding-left: 40px !important;
  }
}

/* LIVE CHAT STYLES */
#butler-header.live-chat-active {
  background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

#butler-live-chat-btn {
  /* disabled for demo */
  display: none;
  flex-direction: row;
  align-items: center;
  gap: 6px;
  padding: 8px 12px;
  background: #1b3657;
  border: 1px solid #2b4d74;
  border-radius: 12px;
  cursor: pointer;
  color: white;
  opacity: 0.92;
  font-size: 0.85rem;
  font-weight: 600;
  font-family: Arial, sans-serif !important;
}

#butler-live-chat-btn.active {
  background: #0a3b2b;
  animation: butlerPulse 2s infinite;
}

#butler-live-chat-btn span.butler-agent-icon {
  display: flex;
  align-items: center;
  width: 18px;
  height: 18px;
  font-size: 14px;
}

.chat-audio-toggle {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 12px;
  background: #1b3657;
  border: 1px solid #2b4d74;
  border-radius: 12px;
  cursor: pointer;
  color: white;
  opacity: 0.92;
  font-size: 0.85rem;
  font-weight: 600;
  font-family: Arial, sans-serif !important;
}

.chat-audio-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
}

.chat-audio-toggle .chat-audio-icon-off {
  display: none;
}

.chat-audio-toggle.is-muted .chat-audio-icon-on {
  display: none;
}

.chat-audio-toggle.is-muted .chat-audio-icon-off {
  display: inline-flex;
}

.chat-audio-toggle[aria-pressed="true"] {
  background: #0a3b2b;
  border-color: #0f4a36;
}

.chat-audio-toggle:focus-visible,
.chat-audio-toggle:hover {
  opacity: 1;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.butler-message.agent .butler-message-avatar {
  background: #10b981; /* Green for agents */
  color: white;
}

.butler-message.agent .butler-message-content {
  background: #ecfdf5; /* Light green background */
  border: 1px solid #a7f3d0;
}

.butler-system-message {
  text-align: center;
  padding: 12px;
  border-radius: 8px;
  margin-top: 5px;
  background: #fef3c7; /* Yellow warning */
}

.butler-system-message.success {
  background: #d1fae5; /* Green success */
  color: #065f46;
  margin-bottom: 10px;
}

.butler-agent-name {
  font-size: 11px;
  font-weight: 600;
  opacity: 0.8;
  margin-bottom: 4px;
}

#butler-header-actions {
    display: flex;
    gap: 8px;
    align-items: center;
}

/* FEEDBACK IN CHAT STYLES */

.feedback-container {
  position: absolute;
  bottom: 10px;         /* distance from bottom of chat area */
  left: 10px;           /* distance from left */
  right: 10px;          /* distance from right */
  padding: 10px;
  background: #f9f9f9;
  border-radius: 6px;
  border: 1px solid #ddd;
  font-family: sans-serif;
  box-shadow: 0 2px 8px rgba(0,0,0,0.1);
  z-index: 1000;        /* make sure it's above messages */
}

.feedback-prompt {
  font-size: 14px;
  font-weight: 600;
  margin-bottom: 6px;
  color: #333;
}


.feedback-stars {
  margin-bottom: 8px;
}

.feedback-stars span {
  font-size: 20px;
  cursor: pointer;
  color: #ccc;
  margin-right: 4px;
}

.feedback-stars span.active {
  color: #f5b301; /* gold */
}

.feedback-comment {
  width: 100%;
  margin: 5px 0;
  padding: 6px;
  border-radius: 4px;
  border: 1px solid #ccc;
  font-size: 14px;
  resize: vertical;
}

.feedback-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

.feedback-actions button {
  padding: 5px 10px;
  border-radius: 4px;
  border: none;
  cursor: pointer;
  font-size: 14px;
}

.feedback-actions button:hover {
  opacity: 0.85;
}

.feedback-actions .feedback-submit {
  background-color: #0b223f;
  color: #fff;
}

.feedback-actions .feedback-skip {
  background-color: #eee;
  color: #333;
}